professionalism is contribute to effective office work. 

• The job analyzing help in recruiting process
• **
• A job analysis is an in-depth study of the tasks, responsibilities and skills needed to perform a job role successfully.
• As such, it should be viewed as the first step in the recruiting process.

• the problem-solving process starts with the identification of the difficulty
• **

• Problem identification consists of two steps:

  1: Identifying and acknowledging that a discrepancy exists

  2: Developing a problem identification statement.

•  problem solving process
• The Six Steps
  
• Define the problem.
• Identify the cause of the problem
• Generate possible solutions
• Choose the best solutions
• Implement a plan in relation to your best solutions
• Evaluate its success.
• The wording for each step will vary from person to person, but the general gist of the idea is very much similar.

• objective of an appraisal is to help to improve performance
• **
• The main objective of performance appraisals is to measure and improve the performance of employees
• and increase their future potential and value to the company.

• The listening on the part of the supervisor:  weakens the control over subordinates
• **
• One of the best supervisor communication tips is that supervisors who listen give employees a sense of appreciation for leadership.

• smile  is not verbal communication ​
• **
• Smiling is a part of the nonverbal communication that is strictly linked to the paraverbal communication (voice sound)
• **
• Verbal communication refers to the use of words for communication purposes.
• It comprises both oral and written communication.
• Written communication channel includes executive memos, letters, company newsletters, e-mails, Web pages, bulletin board postings, manuals, and reports.
• **
• For traffic signs and signals, non-verbal is absolutely necessary

•  commitment is not a skill.
• **
• commitment means not just doing your job, but giving more than what is expected
  

• An authoritative directive for conduct is called discipline
• **

authoritative leadership:

• Authoritative leaders provide direction and vision
• They approach projects and initiatives from a position of confidence.

• A plan or course of action designed by an organization to influence and determine the decision, action, and order matter is called policy
• **
• The policy is a deliberate system of guidelines to guide decisions and achieve rational outcomes
  
• A policy is a statement of intent and is implemented as a procedure or protocol.
• Policies are generally adopted by a governance body within an organization.